Policies

Warranty & Replacement

You can depend on us, our people, our service and our products.

  • We provide a 5 years warranty from the date of sale against manufacturing defects to the original purchaser and 2 years on the motors and electronic parts. 

  • For damage on arrival, please inform us 3 days of receipt. 

  • Any claims should be made within the warranty period by email, by attaching the detailed photographs or video and copy of invoice.

  • Our team will provide telephonic/video support to rectify/ fix the problem. 

  • On approval of the claim (can take upto a week), we shall either send a person to rectify the problem or arrange for a pickup of the complete product or just the defective part. Customer is responsible to pack it well to ensure no transit damage. 

  • E-Tatva at its discretion repair or replace the part to ensure your product is working smoothly once again. We will bare the cost of transportation.

Warranty does not apply to product defects, failure, or loss resulting from:

  • Normal wear and tear including surface finish such as powder coating and plating

  • Alterations and modifications of the product by any unauthorized components for the use in place of Etatva components in an integrated product solution. 

  • Abuse, misuse, negligence or accidents (Including, without limitation, use of product in unsuitable environments or conditions)

  • Failure to apply, install, reconfigure, or maintain products according to published, Etatva or manufacturer guidelines and instructions. 

  • Our warranty is limited to the product only. Any consequential  or incident damages or loss of any nature are not covered in this warranty. 

  •  Variations occurring in surface materials (e.g. color fastness, matching grains, textures and color across different lots) and natural aging found in materials like wood. 


Shipping Policy

Our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 511 destinations across India.

We try our best to ship goods to you as soon as possible. On an average, it takes us about 15 business days to ship goods out of our warehouses across India. Due to on going Lock down, the shipping might wary as per the actual conditions. 


Return & Exchange Policy

We do not have a Return/Refund/Exchange policy. Only if the product has manufacturing defects, after inspection of the product, we will process the same as per the warranty.

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